Warranty and Support Policy Page

Warranty Policy

1. Warranty Coverage

   • Covers manufacturing defects only (as per brand/manufacturer terms)
   • Does not cover:
     • Physical damage, water ingress, burn/melt, wear and tear
     • Cosmetic scratches, cable cuts, connector damage due to misuse
     • Sound preference/tuning differences
     • Loss or theft
     • There will be no warranties on Cables of IEMs, Headphones, DAC/Amp and after market cable purchase. So in case of online delivery customer should inform within 24 hours for a damaged or defected cable. On physical store customer should check instantly the cable after purchase.

2. Warranty Duration

   • Varies by brand and product; (3 months, 4 months, 6 months, 12 months) 
   • Geek Mart facilitates claims for officially distributed items purchased from us

3. Warranty Resolution

   • Repair or replacement per brand policy and parts availability
   • Replacement is subject to stock; equivalent model may be offered if discontinued
   • Turnaround time varies by brand/service center

4. Proof Required

   • Original invoice/order ID and serial number (if applicable)
   • Original box/accessories may be required by some brands